Working With Families
When working with families we make sure that they are included in the development and planning of services and where appropriate are actively included in an individual’s support planning. Within a service, we make sure those family members: understand the structure of the service and can communicate openly with staff and express their views and feelings about the service; have named contacts for senior staff; have background information on the organisation and understand how to give feedback and have a voice. Staffs are trained to work positively with families and carers and see the benefits of working together. Saffron Care Homes understands that families can face many problems and challenges and we provide a sensitive, supportive service at all times. Saffron Care Homes believes the support and commitment of families can be crucial in enabling service users to achieve independence, choice and inclusion.