Inspection report; Arlington House
1 Arlington Gardens, Ilford, Essex, IG1 3HH
Date of inspection visit:
30 August 2017
Date of publication:
04 October 2017
Our inspector's description of this service
Last updated 4 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 August 2017 and was unannounced. The inspection was conducted by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we reviewed information we held about the service, which included notifications the provider had sent us. A notification is information about important events which the provider is required to send us by law. We also contacted the commissioners of the service and the local Healthwatch (an independent consumer champion for health and social care) to obtain their views about the care provided by the service.
During the inspection, we observed care and interaction of staff with people who used the service. People at the service were non-verbal and we did not speak with them. However, we spoke with two relatives by telephone, and with two care staff, the registered manager and the provider in person. We looked at two people's care files, three staff files and other records relating to the care and management of the service.
Latest inspection: 30 August 2017
Report published: 4 October 2017